Terms of Service

Active Participation

At Homenrg, we prioritize collaboration to ensure your content and design meets your expectations. By selecting our services, you agree to actively participate by providing detailed information about your lifestyle, preferences, and spatial requirements. Timely responses are crucial for a smooth and efficient design process.

Communication Guidelines

We will communicate with you primarily via the email address you provide. Please ensure you check your email regularly, including spam folders. If we do not receive a response within four months, we may need to cancel your project without a refund. We will make multiple attempts to contact you before taking such action.

Project Duration

Our services are designed to be completed within five months from the date of purchase. After this period, the availability and pricing of our services may change. If you need to delay or reschedule, please contact us as soon as possible to discuss potential solutions for your content and design.

Handling Delays

If your project remains unfinished after five months and we have not been able to finalize the design or reschedule necessary appointments, your order will be canceled and the refund forfeited. We understand that unexpected issues may arise and encourage you to communicate any delays promptly so we can assist in finding alternatives.

Commitment to Service Quality

Homenrg is committed to delivering exceptional service in a respectful and inclusive environment. We value diverse design tastes and strive to create positive, collaborative relationships with our clients. We reserve the right to refuse service to anyone who does not follow our guidelines or acts disrespectfully toward our team.

Conflict Resolution

We aim to address any concerns or conflicts constructively. Open communication and active listening are key to resolving issues and meeting your expectations. We believe in working through misunderstandings to ensure a satisfying design experience for all involved.

Safeguarding Your Information

Your privacy is important to us. Homenrg will not share or sell your personal information to third parties outside of our organization. We collect and use your information solely to fulfill our contractual obligations to you.

Use of Designs for Marketing

We may use images of your designed space for marketing purposes, such as showcasing content and design on our website and social media channels. No personal information, including names or locations, will be disclosed. If you prefer not to have your designs used for marketing, please inform us at the time of purchase or contact our administration team.

Participation Requirements

Your active participation is essential for a successful design outcome. Please ensure you provide accurate and comprehensive information and respond to our communications promptly.

Ownership of Designs

The content and designs created by Homenrg are protected by intellectual property laws. Unauthorized use of our designs and content is prohibited.

Homenrg may update these Terms of Service to reflect changes in our business practices or legal requirements. We recommend reviewing this document periodically. Continued use of our services after any changes indicates your acceptance of the revised terms.

For any concerns or questions about our Terms of Service, please contact our administration team. Thank you for choosing Homenrg. We look forward to helping you create a beautiful, personalized living space.